Privacy Policy

Effective Date: December 10, 2025

At Fienna (the “Site”, “we”, “us”, or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, use our services, make a purchase, or otherwise interact with us (collectively, the “Services”). By using our Services, you agree to the practices described here.

Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices, legal requirements, or operational needs. Updated versions will be posted on our Site with the new “Last Updated” date.

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How We Collect and Use Your Information

We collect personal information to provide our Services, improve your experience, and fulfill our obligations to you. The type and amount of information we collect depends on how you interact with us.

We use your information to:

• Process orders and payments.

• Manage your account and shopping preferences.

• Communicate with you about your orders, updates, promotions, or other requests.

• Protect our Site and users from fraud or other harmful activities.

• Comply with legal obligations.

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Information We Collect

1. Information You Provide Directly
When you use our Services, you may provide:

• Contact details (name, email, phone number, address).

• Payment and order details (billing/shipping addresses, payment confirmations).

• Account information (username, password, security questions).

• Shopping behavior (cart contents, wishlist, loyalty points, reviews).

• Messages or inquiries sent to our customer support.

2. Information We Collect Automatically
We may collect usage data such as:

• Device and browser information.

• IP address and network details.

• Pages visited and interactions with our Site.

We use cookies and similar technologies to enhance your experience, remember preferences, and analyze Site usage.

3. Information from Third Parties
We may receive information from third-party service providers, such as:

• Payment processors to fulfill your orders.

• Vendors who help us run the Site (e.g., cloud hosting, analytics).

• Marketing partners for promotional purposes.

All information obtained from third parties is treated according to this Privacy Policy.

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How We Use Your Information

Providing Our Services: To process payments, fulfill orders, manage accounts, ship products, and handle returns.

Marketing & Personalization: To send you promotions, updates, and tailored advertising. You can opt out of marketing communications anytime.

Security & Fraud Prevention: To protect your account and our Site from unauthorized use or attacks.

Customer Support & Improvement: To respond to inquiries, solve issues, and improve our Services.

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Cookies & Tracking

We use cookies and similar technologies to:

• Remember your preferences.

• Analyze site traffic.

• Enhance your shopping experience.

You can manage or disable cookies through your browser, but some features may not function properly if you do.

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Sharing Your Information

We may share your information in the following cases:

• With vendors or partners providing services on our behalf (e.g., shipping, payment, analytics).

• With affiliates or marketing partners to improve our Services and promotions.

• With your consent or as required by law (e.g., legal obligations, fraud prevention, business transactions).

We do not sell your personal information.

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User-Generated Content

If you post reviews or other content publicly, it may be visible to anyone. We are not responsible for how others use this information.

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Third-Party Links

Our Site may include links to external websites. We are not responsible for their privacy practices or content. Please review their policies separately.

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Children’s Privacy

Our Services are not intended for children under 16. If we learn we have collected information from a child without consent, we will delete it.

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Security & Retention

While we take precautions to protect your information, no system is completely secure. We retain information as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements.

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Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.

• Request the transfer of your data to another service.

• Opt out of targeted advertising or marketing.

• Restrict or withdraw consent to certain data uses.

We will not discriminate against you for exercising these rights. Verification may be required to process your requests.

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International Users

Your information may be stored and processed in countries outside your own. We take measures to ensure appropriate protection, including recognized data transfer agreements where required.

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Contact Us

For questions, concerns, or to exercise your rights, contact us at:
Email: info@fiennaofficial.com

We are the data controller for the purposes of applicable privacy laws.