Shipping & Delivery Policy

At Fiénna, we are committed to ensuring a seamless and reliable delivery experience for every order.

Orders within the United Arab Emirates

• Orders are processed within 1–3 business days after order confirmation.
• Free delivery is available across all UAE cities.
• Delivery within the UAE typically takes 1–3 business days after dispatch.
• Cash on Delivery (COD) is available at no additional charge.
• Once your order is shipped, you will receive tracking details and order updates via email or phone number.
  

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International Orders

• We ship worldwide.
• International orders are processed after payment confirmation.
• Delivery typically takes 3–7 business days, depending on destination and customs clearance.
• Cash on Delivery is not available for international orders.
• Tracking details will be shared via email or phone number once the order is dispatched.
  

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Shipping Costs

• UAE: Free delivery to all cities, including Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
• International: Shipping fees are calculated at checkout based on destination, item weight, and dimensions.
• All shipping charges are collected at checkout and are non-refundable.

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Delivery Timeframes

Transit Time

• UAE: 1–3 business days
• International: 3–7 business days

Dispatch Time

• UAE orders are dispatched within 1–3 business days.
• International orders are dispatched after payment confirmation.

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Change of Delivery Address

• Address changes are only possible before the order has been dispatched.
• Any address modification requested after dispatch may result in delivery delays.

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Delivery Delays

• If your order exceeds the estimated delivery timeframe, please contact us at info@fiennaofficial.com, and our team will be happy to assist you.
  

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Tracking Notifications

• A tracking link will be provided after dispatch, allowing you to monitor your shipment in real time.

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Parcels Damaged In Transit

• If a parcel arrives damaged, please refuse delivery where possible and notify us immediately.
• If the parcel is delivered in your absence, contact info@fiennaofficial.com
   as soon as possible and provide clear photos of the damage.

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Taxes & Duties

• Sales tax is included in the displayed product prices.
• Fiénna is not responsible for customs duties, import taxes, or clearance fees on international orders. Any such charges are the responsibility of the recipient.

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Customer Service

• For any inquiries or assistance, please contact us at:
  📧 info@fiennaofficial.com